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Receptionist / Administrator

We have a vacancy for a Receptionist/Administrator tojoin our team. As a member of our GP Surgery in Lewisham the successful applicant will help deliver admin and reception services in order to support high standards of patient care.

They will be responsible for the general administrative and reception functions within the Practice. Working within set routines, policies and procedures to provide a comprehensive high quality service to the practice, and able to deal efficiently and courteously with patients enquiries.

This is a Full Time role at 37.5 hours a week, work pattern to be agreed.

Who we’re looking for

• Previous administration/receptionist experience in a similar setting and ideally in a GP Practice.
• Experienced in providing information and advice to patients/relatives.
• The ability to exercise judgement when dealing with patient enquiries /problems.
• Excellent Computer Skills.
• Knowledge of EMIS web clinical system.
• The ability to manage own workload and act independently.
• Excellent communication and interpersonal skills.
• High degree of accuracy with regard to patient correspondence and filing.
• Sensitivity and empathy with people from different backgrounds.
• Good standard of literacy and numeracy.
• Ability to work without close supervision.
• The ability to work to a professional standard

Job Responsibilities

• To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.
• Booking, cancelling, amending patients appointments using EMIS web clinical software.
• Manning the practices email inbox.
• To maintain a good rapport/relationship between internal and external customers of the Practice at all times.
• To have an overview of the demands and workflow of the Practice during the working day.
• To book/cancel and amend patients appointments using the clinical system.
• Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.
• Arranging appointments for patients reviews as part of QOF management.
• Register new patients living within our catchment area.
• Dealing with internal and external post.
• Patient engagement – proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescription and view their medical record.
• Effectively signpost patients to services appropriate to their needs.
• Scanning and action the clinical correspondence as per GP instructions into the patients’ medical records.
• To email referrals to the relevant hospital departments as requested by clinical staff & accurately document the receipt in patient’s records. Processing of referrals using e-RS (previously known as Choose & Book).
• Request the repeat prescriptions received in person, email and fax via medicine management in EMIS.
• Filing prescriptions actioned by the GP.
• Processing the deductions.

To be flexible to cover shifts in the event of staff holidays and sickness at short notice.

To apply please send your CV with a covering letter to selicb.vacancy-leeroad@nhs.net