Appointment System

Making an Appointment

You can make an appointment either by phone or online.

If you need urgent help

Please call the surgery on 020 8852 1235 at any time during the day (you don’t have to call first thing). The receptionist will ask a few questions based on GP guidance to assess urgency, so please answer as clearly as possible.

If your answers show the problem is urgent, the duty GP or first contact paramedic will contact you and may ask you to come into the practice.

If your problem is not urgent

You will be offered the earliest routine appointment, either by phone or face-to-face.

• Phone appointments: usually within one week (may be longer at busy times).
• In-person appointments: usually within two weeks, rarely more than three.

Appointments are 10 minutes. If you think you need more time, please request a double appointment.

Sometimes, the receptionist may direct you to another clinician who is better suited to your issue; you will be offered the earliest appointment with them.

Please bear in mind that for non-urgent matters it may not always be possible to get an appointment as quickly as you would like.

Online requests for non-urgent issues

You can submit a non-urgent request using AccuRx via the surgery website or through the NHS App.

• On the website: Enter Reception → Online Consultation
• On the NHS App: Services → View all → Consult your GP surgery about a health problem

You’ll answer a few questions about your symptoms and receive a response within 24 hours, including an appointment if needed (if you require double appointments please state this in your request)

Online appointment booking

• On the NHS App: Services → View all → Check for available GP appointments (if you require double appointments please call the surgery)